FREQUENTLY ASKED QUESTIONS

If your deposit takes more than 15 minutes to appear on the site, please contact our technical support team via the headset icon above the live chat box on the right-hand side of the site. There are many reasons why this delay may occur (maintenance, blockchain issues, etc.), and our technical support team will carry out the necessary checks.

Delivery of an item won on Primedrop usually takes less than two weeks. Exceptional circumstances may increase this timeframe (strikes, delivery issues, etc.). If delivery takes longer than this, please contact Primedrop technical support. We only deliver to the following countries: Czech Republic, Canada, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Norway, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, United States, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, and Sweden.

Yes, in theory all items are deliverable. However, please note that some items, whether rare or bulky, may not be available for delivery. Primedrop reserves the right to refuse to deliver an item and instead refund the user in cases where it is not realistic or technically possible to obtain or deliver the item. Primedrop is the sole judge of the feasibility of delivery, and the user must defer to its judgment of the situation

If you no longer have access to your account due to a two-factor authentication issue, please contact: [email protected] If you no longer have your password, please reset it using the dedicated option in the login window.

If your question concerns a technical issue, your account, or order tracking, please contact [email protected] If your question concerns sponsorship or promotion of the site, please contact [email protected]

Be respectful, do not insult anyone, do not spam the chat, do not post links to sites other than Primedrop. Do not give out personal information. Respect the Primedrop teams and other users. Do not ask other players for free money or benefits. In the event of non-compliance with any of these rules, support reserves the right to close your account or restrict your access to the means of communication available on the site.