Terms Of Service

Last updated: September 11, 2025

PLEASE READ THESE TERMS OF USE (“Terms”) CAREFULLY BEFORE USING THE SERVICES. IF YOU DO NOT AGREE TO ANY OF THESE TERMS, DO NOT ACCESS THE SITE OR THE SERVICES.

If you are located in the European Union (“EU”), these EU Terms of Use constitute a legally binding contract between you (“you,” ‘your’) and us regarding the services provided on the Site (the “Services”). They cover all content available on Primedrop (the “Materials”) and any content you post, including in the chat room (the “Content”).

IMPORTANT NOTICE:

Primedrop Services are provided for entertainment purposes only. Primedrop is not an investment vehicle. Any rewards awarded on the platform are non-transferable, non-exchangeable on third-party platforms, and granted at Primedrop's sole discretion. Primedrop may modify, suspend, or terminate the rewards program, in whole or in part, at any time without notice.

The Services include the ability to deposit credits (“Credits”) that can be used to purchase virtual mystery boxes (‘Boxes’) and experience points (“XP”). Boxes may randomly reveal XP and/or physical items (“Items”) that can be exchanged, converted, or otherwise disposed of. The value of the Items and/or XP revealed is always equal to or greater than the price of the Box.

Summary

Introduction

1. Accounts

2. Granting of Rights

3. Main Features

4. Redemption and Delivery of Items

5. Billing and Payments

6. Prohibited Uses

7. Cooperation with Authorities

8. Affiliate Program

9. Dispute Resolution and Damages

10. Warranty Disclaimers

11. Indemnification

12. Limitation of Liability

13. Intellectual Property

14. General provisions

Introduction

By opening an account on the Site, you represent that: (a) you are at least eighteen (18) years of age and of legal age in your jurisdiction; (b) you have the legal capacity to enter into a contract with us and to accept these Terms; (c) you are using the Services freely and for your entertainment; (d) you provide accurate and complete information and update it as necessary. You are solely responsible for any taxes that may apply in connection with your use of the Services.

By accessing the Site, you acknowledge that you have read and understood these EU Terms, the Privacy Policy, the Cookie Policy, the AML/CFT Policy, and the Provably Fair Policy Policy.“ These documents are incorporated by reference. By checking the acceptance box during registration, you enter into a legally binding agreement with us. We may modify these Terms as necessary (including to comply with legislation). Any modifications will take effect upon notification on the Site and/or by email. The ”Last Updated" date " date will be adjusted. Your continued use of the Site constitutes your acceptance of the amended Terms. If you do not agree to the changes, you may withdraw your unused funds (excluding promotional bonuses) and close your account by writing to [email protected]. All withdrawals are subject to a three times wager (three times the deposited amount), even in case of an account closure request.

1. Accounts

A. Registration

Only one account per person is allowed. If you open multiple accounts on Primedrop, we may close all or part of those accounts and cancel your rights to XP or related Items. To purchase Boxes or XP, a valid payment method is required. We may refuse or terminate an account at our discretion if the information provided is false, incomplete, or if the Terms are not accepted.

B. Proof of Age and Identity

We may request proof of identity and/or age (e.g., official document or tax ID number) at any time. If complete and current documents are not provided, we may restrict access to the Site, withhold funds, refuse exchanges/redemptions of Items, and/or close your account.

C. Accuracy and Maintenance

You must keep your information accurate and up to date. In the event of misleading, inaccurate, or outdated information, we may suspend or terminate your account and take any appropriate action.

D. Prohibition on account sharing

You must not share your login details or request those of a third party. You are responsible for any loss incurred by us or a third party in the event of unauthorized access to your account.

E. Termination by you

You may close your account at any time by writing to [email protected]. Any available funds will be returned subject to the required identity checks. Your Primedrop membership is personal, non-assignable, and non-transferable.

F. Termination by us

We may suspend or delete your account at any time and at our discretion. Information from a terminated account may be permanently deleted.

2. Grant of Rights

G. Materials

We grant you a personal, non-exclusive, non-transferable license to access the free areas of the Site and use the Materials for private, non-commercial purposes on a single device. Access to paid features requires additional purchases; the associated license remains personal, non-exclusive, and non-transferable. We may limit the volume of Materials or Services accessible.

H. Content

You are responsible for the Content you publish. Except for personal data (see Privacy Policy), Content is considered non-confidential. You grant us a worldwide, free, transferable, and sublicensable, perpetual, and non-exclusive license to use, reproduce, adapt, and distribute the Content in connection with our business, including for the promotion of the Site. Each user of Primedrop receives a worldwide, royalty-free license to view and perform the Content on the Site in accordance with these Terms.

3. Main Features

A. Boxes

Purchasing a Box immediately debits your Credits for the indicated price. A visual animation may be displayed for illustrative purposes; it does not determine the result. The Items shown may differ slightly (presentation, packaging). The possible composition of a Box is displayed on the dedicated page. The results are determined by a verifiable algorithm (see the “Provably Fair” page “).

B. ”Daily Drops“

Depending on your level, free daily rewards may be offered, including the opening of free Boxes. The level increases through XP purchases or when XP is revealed in Boxes. ”Daily Drops" not claimed in time are lost.

C. XP

XP is used to level up and unlock more “Free Rank up Boxes.” It can be purchased at the listed price or obtained through Boxes. XP is non-transferable between users, and its value within the Site is determined by Primedrop.

D. Exchanges

Before physically redeeming an Item, you may pay an exchange fee to replace the Item with another of equal or lesser value (and assume any additional shipping costs). . You can also convert the Item into Credits (value of the Item minus exchange fees) or, if your crypto wallet is registered, into cryptocurrency based on the value at the time of exchange, less fees.

E. Upgrade

If you have at least one unclaimed Item in your cart, you can attempt an upgrade by selecting the Item and a multiplier, then paying any balance. The probability of success is displayed. If successful, you receive the upgraded Item; if unsuccessful, you lose the Item and receive an equivalent amount of XP.

F. Cryptocurrencies

At our discretion, we may accept payments and withdrawals in cryptocurrencies (e.g., Bitcoin). Crypto transactions are irreversible and may incur administrative fees. As cryptocurrencies are volatile, you assume the risks associated with value fluctuations, regulatory constraints, and technical or security incidents. We do not guarantee the accuracy or fairness of their valuation; you must perform your own checks.

4. Redemption and Delivery of Items

A. Physical Redemption

To redeem an Item, we may require information (address, email, size, etc.). If complete and accurate information is not provided, the order may be canceled or additional fees may apply.

B. Delivery and import fees

Delivery fees (excluding import duties and taxes) are displayed at the time of purchase. You are responsible for import fees. To find out the country of shipment and estimate these costs, contact [email protected] before the buyback. Once payment has been made and the information provided, shipment will take place within an average of 3 to 30 days, except in cases of force majeure.

C. On-site collection — Luxury Items

Some Luxury Items can only be collected at a collection point, as indicated in their description. No delivery is made for these Items.

D. Delays

In the event of an event beyond our control delaying delivery, we will notify you and take measures to limit the impact. If the delay is substantial, you may terminate the contract and be refunded for any Items purchased but not received.

E. Absence at the time of delivery

If you are absent, a notice may be left to reschedule or collect the package from the depot. If you do not take action, a refund may be issued at our discretion.

F. Loss during transport

If you believe your Item has been lost, please contact [email protected]. Proof of non-shipment may be requested; otherwise, no refund will be granted.

G. Damaged or defective items

Contact [email protected] if an item is damaged/defective. We may require a return at our expense before issuing a refund. If the item is not received or is not defective, no refund will be issued.

H. Refusal to repurchase

We may refuse a repurchase (e.g., pricing error or out of stock). In this case, we may credit your account with an equivalent amount, subject to the return of the delivered Items (return shipping paid by us).

I. Refunds — Items

A refund may be granted if: (a) one of the above cases applies; (b) you return all relevant Items; (c) you pay the return shipping costs, unless otherwise specified above. Refunded shipping costs correspond to the least expensive shipping method offered. We may, at our discretion, (i) refund the value of the Item (less shipping costs), (ii) credit your account with Credits/crypto (less shipping costs), (iii) send an equivalent Item, or (iv) send a different Item of equal or greater value.

J. Refunds — Unused Credits

Monetary refunds are generally not offered. At our sole discretion, we may refund the value of Credits you have purchased but not used. Credits obtained through exchanges/returns of Items are not refundable.

5. Billing and Payments

A. Credits

By providing a valid payment method, you can deposit Credits to purchase Boxes/XP or pay fees (exchanges, upgrades). Applicable prices and fees are displayed on the Site.

B. Value of Items

The value of an Item is its value at the time of redemption, exchange, upgrade, or other disposition, not its value at the time it was obtained.

C. Fees

We may change our prices, fees, and values (Boxes, Items, services) at any time. You agree to pay all amounts due in accordance with the billing policy displayed or that of our payment provider. The description on your statement may refer to our company, a brand, or the name of the provider.

D. Third-party payment providers

We use third-party payment providers and gateways that may impose their own terms and conditions. You must comply with these terms and conditions; we accept no liability for non-compliance.

E. Billing updates

Notify the provider immediately of any changes (address, card). You are responsible for chargebacks, unpaid checks, and related fees.

F. Chargebacks

Any chargeback may result in the closure of your account.

G. Changes to methods

We may change our billing methods at any time, including adding administrative or additional fees.

H. Refunds

Unless otherwise stated, all sales (Boxes, XP) are final and non-refundable. Revealed XP cannot be returned/exchanged. We handle requests on a case-by-case basis at our discretion.

I. Billing Errors

For any billing discrepancies, contact the service provider immediately. After 30 days following the appearance of the error on a statement, the amount is deemed accepted.

J. Card Fraud

The use of stolen or fraudulent cards is prohibited and may be reported to the authorities, resulting in account termination.

6. Prohibited Uses

You may only use the Site and Services in accordance with these Terms and the law. Without prior written permission, you may not, among other things: (i) violate applicable laws (illegal gambling, intellectual property, defamation, obscenity, personal data, etc.); (ii) disregard court decisions; (iii) create misleading links or links suggesting non-existent approval; (iv) publish non-English Content when specific rules require it, or any Content that is harmful, violent, hateful, threatening, obscene, or otherwise inappropriate; (v) engage in antisocial behavior (spam, flooding, trolling, griefing); (vi) impersonate someone else, access third-party accounts, falsify a source, or engage in fraudulent activity; (vii) cheat, hack, exploit vulnerabilities, or manipulate the platform; (viii) disrupt or circumvent security features (viruses, malware, etc.); (ix) reverse engineer where not permitted by law; (x) use automated processes (bots, scrapers) to extract data on a large scale; (xi) create unauthorized derivative works; (xii) “frame” or “mirror” the Site; (xiii) overload the infrastructure; (xiv) attempt, assist, or enable these acts.

Any violation may result in the deletion of unclaimed Items, refusal of an order, restriction of access (including chat), suspension or termination of the account, and any appropriate legal action.

7. Cooperation with Authorities

We cooperate fully with the competent authorities and courts, in accordance with the law and our privacy and response policies. If your activities result in costs (e.g., subpoenas, orders), you agree to reimburse us for these costs upon request.

8. Affiliate Program

A. Affiliate Program

You may participate in our affiliate program (the “Program”) and earn commissions (“Commissions”) according to the current rates (‘Rates’) posted on the Affiliate Dashboard for each user who makes a deposit using your referral code (“Code”). The license to use the Code is revocable at any time.

B. Affiliate Site and Referral Content

You may publish the Code on your affiliate site and promote that site through third-party content. The Code must not be posted directly on third-party sites that you do not own (including social media platforms), nor used in paid advertisements linking to the Site (however, you may advertise your affiliate site, provided that you do not bid on trademarks and add Primedrop trademarks as exact negative keywords). We may require the removal of non-compliant content or campaigns. You warrant that you have the necessary rights to your content.

C. Prohibited Uses of the Program

We may refuse/terminate your participation in particular in the event of inappropriate content, misleading techniques, unauthorized advertising (email/SMS/POP-UP, etc.), trademark infringement, unfair or fraudulent practices, violation of third-party platform policies, or breach of any provision hereof.

D. Affiliate exclusivity

As a Primedrop affiliate, you agree not to promote other mystery box or PvP gambling services. In the event of a violation, your affiliate percentage may be set to 0% and/or your account may be blocked. Primedrop affiliate data is confidential; any unauthorized disclosure may result in termination of the relationship and loss of Commissions.

E. Commissions

Commissions and Rates are subject to change without notice. They may be structured in tiers. We may withhold Commissions and/or terminate your participation in the event of suspicious activity (e.g., abnormal chargebacks). In the event of termination for cause, all rights to Commissions are permanently forfeited.

F. Limitation of Liability — Program

Neither party shall be liable for any indirect, special, incidental, punitive, or consequential damages (loss of profits, data, business, etc.). Without prejudice to the foregoing, if we are found liable, the total damages shall not exceed one hundred euros (€100).

9. Dispute Resolution and Damages

A. Applicable Law and Jurisdiction

These Terms are governed by the laws of Curaçao. Subject to mandatory EU rights, the courts of Curaçao shall have exclusive jurisdiction over any dispute relating to these Terms.

B. Injunctive Relief

We may seek injunctive relief if damages are insufficient.

C. Liquidated damages

Certain clauses provide for liquidated damages in the event of a breach. You acknowledge that these reflect a good faith estimate of the anticipated damages.

D. Additional costs

If we have to engage a lawyer, investigator, or collection agency to obtain payment of amounts due or injunctive relief, you will reimburse us for all costs incurred.

10. Warranty Disclaimers

A. No Warranty

The Site and Services are provided “as is” and “as available.” We disclaim all warranties, express, statutory, or implied, including merchantability, fitness for a particular purpose, accuracy, security, freedom from errors or interruptions, to the extent permitted by law.

B. Use at Your Own Risk

You access the Site and download Materials at your own risk. We do not guarantee the absence of viruses, malware, or defects, nor their immediate correction.

C. Third-party links

Links to third-party sites are provided for informational purposes. We do not control their content and disclaim any responsibility associated with them.

D. User-generated content

We are not responsible for content posted by users (e.g., chat). We may moderate, remove, or block content at our discretion. To report abuse, contact [email protected].

E. Violations of the law

Access to the Site in violation of the law is prohibited. You agree to defend and indemnify us for any consequences related to a legal violation on your part.

11. Indemnification

You agree to indemnify and hold Primedrop, its officers, employees, partners, and service providers harmless from any claims, costs, or damages (including attorneys' fees) resulting from your use of the Site/Services, a breach of these Terms, or the actions of anyone using your account.

12. Limitation of Liability

To the extent permitted by law, Primedrop is not liable for damages related to user content, illegal behavior by third parties, service interruptions, unauthorized access, malware, technical incompatibilities, or events of force majeure (natural disasters, pandemics, conflicts, network failures, cyberattacks, etc.). Nothing excludes our liability in the event of death or personal injury caused by our negligence, fraud, or in any other measure where the law prohibits it.

13. Intellectual Property

A. Trademarks

Primedrop is our trademark. The names and trademarks of third parties mentioned remain the property of their owners. Any public use of our trademarks requires our written permission and must not be misleading or disparaging.

B. Copyright

Except for user content, the Materials belong to us and are protected by copyright. Any unauthorized copying, modification, republication, or transmission is prohibited. You must not remove or alter any copyright notices.

14. General Provisions

A. Entire Agreement

These Terms and the notices posted on the Site constitute the entire agreement between you and Primedrop for the EU and supersede any prior agreements.

B. Service Providers

We may use third-party service providers; their terms and conditions may apply. In the event of a conflict, these Terms shall prevail.

C. Assignment

We may assign our rights or delegate our obligations without notice. If you do not wish to continue, you may withdraw any unused funds and close your account by writing to [email protected]. You may not assign or sublicense your rights without our written consent.

D. Severability

If any clause is invalid or unenforceable, the others remain in effect. A valid and enforceable provision will replace the invalid provision to approximate its intent.

E. Remedies

All of our rights and remedies are cumulative and non-exclusive.

F. Successors

These terms bind and inure to the benefit of the parties and their authorized successors and assigns.

G. Notifications

We may notify you by email, publication on the Site, or messaging service. Your notifications must be made via the Site's contact form, unless otherwise specified. Notifications that are properly addressed but refused or unclaimed are deemed to have been received.

H. Non-private communications

We do not offer a private messaging service. Messages sent via the Site may be read by our teams.

I. Email Authorization

You authorize us to send you informational and promotional emails until you unsubscribe.

J. Consideration

Your access to the Site and Services constitutes consideration for your acceptance of these Terms.

K. Electronic Signatures

Clicking on “I accept,” “I agree,” or equivalent has the same legal value as a handwritten signature.

L. Language

The French version is authoritative for this adaptation; however, when available, only the reference version published by Primedrop prevails.

M. Export Controls

Software components may be subject to export control regulations. You agree to comply with all applicable laws.

N. No Agency Relationship

Nothing herein creates a partnership, employment, or joint venture relationship between you and Primedrop.

O. Usage and Interpretation

Unless otherwise specified: “or” is inclusive; ‘including’ means “including, but not limited to”; and any reference to a government authority includes its successor.

P. No Waiver

Primedrop's failure to exercise a right does not constitute a waiver of that right.

Q. Headings

Headings are for convenience only and do not affect interpretation.

R. Service Unavailable in Certain Areas

Access to the Site is void where prohibited or restricted by law. Opening an account or using restricted parts of the Site from a prohibited jurisdiction constitutes a violation of these Terms. Primedrop shall not be liable if the law applicable to you prohibits your participation. Access to certain features may be restricted for persons located or resident in certain jurisdictions (e.g., Denmark, Lithuania, Poland, Slovakia, the United Kingdom, Ontario, and Washington State).